Frequently Asked Questions
Frequently Asked Questions
Questions about e-Juice:
There is no added PG in our FuZion Vapor juice lines.
Some of the juice in our Standard Line boasts beautiful coloring. However, if you choose colorless, the flavoring will be exactly the same as without.
Coupon Codes and Sales:
When we have sales, if you are unable to add a code to the order please let us know right away (when sale is going on), and hold off on putting an order through. Once the sale is over, we will send you another code to apply to an order, or help assist you with placing a code into the system. We will not refund you the difference if you place a code in and it does not go through.
All Grab Bag sales are final, there will be no refunds, or replacements. If the shippers lose, your order we will send you a code once the loss has been stated on the shippers site. If they damage a bottle, or bottle we will send you a coupon code for 20% off of your next order with us.
Shipping, and Damaged Goods:
Lab time is separate from shipping time. Our normal lab time is 1-3 business days (M-F) not including major holidays. This lab time can be extended due to weather, sales, and holidays.
It is your responsibility to choose the proper shipping option for you. Once your order is picked up by the chosen shipper, it will then be taken to their sorting facility. The following business day will be your orders first day of travel. Once your order leaves our lab facility it is then the shippers responsibility to get your order to you. If it is delayed, or miss-sorted, you will want to contact the shipping company.
Lost in Transit
If your order ends up being lost in transit, the shipping company has an allotted amount of time to find the order. If they cannot find the order within the certain time frame we will then reorder the same order for you, or give you a code for the orders total.
Broken, or incorrect bottles
Due to the FDA, we will need pictures of the broken, or incorrect product. After receiving the appropriate pictures, we will then reorder the juice.
Two or more bottles: We will need a picture with bottles showing the damage. The other requirements can be taken separately on the two bottles.
I accidentally ordered the wrong juice!
Mistakes happen, and we do our best to get to your emails ASAP that way if anything needs changed, we can get that taken care of before your item ships. If your item has shipped, and you do not want it, you will need to send it back to us. Once the item has been returned we will send you a code credit for what the juice costs, shipping price not included.
I placed the wrong shipping address in the system!
As long as your order is still here, we can get that changed for you. If the order has been shipped, you will need to wait for it to return back to us. We can then reship the order out to the correct address.
My juice tastes off!
We take this very seriously, and want to check on this right away. To get started with this claim we will need the batch number. Once we have located a bottle with the same batch number we will test the juice. If we do not have any other complaints with the juice, and we cannot find anything wrong with the juice, you will need to send the back to us. Once we have received the juice we will send you a code for the bottles worth, shipping not included.
Order Statuses, what they mean, and tracking:
- Processing - We have received your order successfully
- On Hold - Your invoice has been printed and our lab will be working on your order shortly
- Complete - Your order has been packaged, and is ready to be picked up by the shipper you have chosen
- Tracking - Once your order has been changed to Complete a tracking number will be available in your FuZion Vapor account. You are also more than welcome to contact us for it as well at: [email protected]
Error Message: Server Error
This is a general error message, and does not necessarily mean our server is down. Most of the time when an order does not go through it is due to an AVS rejection, or card number error.
AVS rejection simply means that the Billing address has been entered in the system incorrectly. Once your Billing address has been corrected, you should have no further issues with placing an order into our system.